The CORE Academy’s training is delivered by a team of credentialed instructors with backgrounds in clinical social work, behavioral health, crisis response, and direct care. Every certification class and organizational engagement is led by someone who has worked in the environments your staff work in. Here is who you will be working with, Meet the CORE Academy instructors.Â
Senior Instructor | Lead Training Associate
Andrew Miller is the Lead Training Associate at The CORE Academy, where he oversees the organization’s learning management systems and online training platforms. Additionally, he serves as a senior instructor specializing in crisis intervention, de-escalation strategies, and behavioral management.
With over fifteen years of experience in direct care practice, classroom management, supervision, and facilitation of workshops, Andrew brings a well-rounded and practical perspective to every training environment. His work emphasizes workforce engagement, professional relationship-building, and safety protocols for first responders and professionals managing crisis situations.
Andrew is highly creative and instrumental in developing The CORE Academy’s online content, transforming ideas into engaging, user-friendly learning experiences that enhance participation and drive results. His level of engagement and his pragmatic approach to facilitation offers comfort and ease to any training environment.
Known for his dynamic and approachable style, Andrew consistently captivates audiences through storytelling, real-world insights, and lighthearted humor. His ability to read group dynamics, foster partnership, and lead teams effectively has made him a respected and impactful instructor. Contact Andrew, one of our CORE Academy instructors that focus on Youth Mental Health First Aid.
Training AssociateÂ
Emily Englert is a Training Associate at The CORE Academy, where she is dedicated to supporting professional growth and delivering high-quality educational experiences to individuals, teams, and entire organizations.
With over seven years of experience in client support services, behavioral health settings, and training facilitation, Emily brings a strong blend of organizational knowledge and practical skill to her role as an instructor. Â Her work focuses on streamlining operations, strengthening service delivery, and helping individuals and teams build the skills needed for long-term success.
Emily’s academic background and deep understanding of psychology have shaped a thoughtful, evidence-informed approach to learning and development.  She is very much research-oriented and values using proven strategies and current data to guide training and support outcomes.  Her passion for serving underserved populations reflects a strong commitment to access and meaningful impact.
Carrying competence and insight, Emily is recognized for her attention to detail and collaborative approach. Â She excels at balancing strategic planning with compassionate service, helping teams stay organized, effective, and mission focused. Â
Emily holds a Bachelor’s degree in Psychology from Temple University. She is also completing her dual Master’s in Social Work and Criminal Justice from Marywood University. Contact Emily, one of our newest CORE Academy instructors.
Training Associate
Jocelyn Hafer is a Training Associate at The CORE Academy, where she is committed to advancing professional development and expanding educational opportunities across a variety of disciplines and settings.
With more than five years of experience in crisis response, case management, de-escalation intervention, and teaching, Jocelyn brings both academic knowledge and hands-on field experience to her role as a facilitator. Her work focuses on building strong foundations, strengthening intervention skills, and enhancing support services for individuals and organizations alike.
Jocelyn’s professional background has shaped a deep understanding of person-centered care, emphasizing empathy, dignity, and individualized support in every interaction. Her ability to connect with varied audiences translates seamlessly to the classroom, where she fosters engagement, teamwork, and growth.
Jocelyn holds a Bachelor’s degree in Rehabilitation and Human Services from Penn State University. Contact Jocelyn, one of our newest CORE Academy instructors.
Register for Workplace Training
Whether you need a CPR certification class, group workplace training, or a consulting engagement for your organization, this is the team you will be working with. Contact our CORE Academy Instructors, the first step is a conversation.
CORE Academy Calendar
