The CORE Academy Privacy Policy
Introduction
Effective date: August 4, 2026
The CORE Academy (“The CORE Academy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://coreacademytraining.com, register for training, or contact us, how we use that information, and the choices you have.
By using our website, you agree to the practices described in this policy.
Information We Collect
Information you provide directly. When you register for a class, create an account, complete a purchase, or contact us, we may collect your name, email address, phone number, billing information, organization name, and any details you include in a message or registration form.
Payment information. Payments are processed by our third-party payment processors: Stripe, PayPal, and WooCommerce Payments. We do not store full payment card numbers on our servers. Each processor handles card data under its own privacy and security terms.
Training and account information. If you register for a course through our learning platform, we collect information related to your enrollment, course progress, and completion, including certification records.
Information collected automatically. When you visit our website, we and our analytics providers automatically collect technical information such as your IP address, browser type, device information, pages visited, and how you interact with the site. We collect this through cookies and similar technologies, including Google Analytics (via Google Site Kit).
How We Use Your Information
We use the information we collect to:
- Process registrations, payments, and certifications
- Deliver training and issue certificates
- Respond to inquiries and provide customer support
- Send confirmations, receipts, and class-related communications
- Improve our website, services, and training programs
- Comply with legal and regulatory obligations
With your consent, we may also send you updates about new classes, programs, and professional development opportunities. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Cookies and Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. We use Google Analytics to collect aggregated, anonymized usage data through Google Site Kit.
You can control cookies through your browser settings. Disabling cookies may affect some site functionality. For more on how Google uses data, see Google’s privacy policy.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate the site and deliver services (payment processors, hosting, email, learning platform, analytics)
- The American Red Cross or other certifying bodies, where required to issue or verify a certification
- Legal authorities when required by law or to protect our rights
Data Retention
We retain personal information for as long as needed to provide our services, maintain certification records, comply with legal obligations, resolve disputes, and enforce our agreements. Certification records are retained for the term of the certification plus a minimum of two additional years, or as required by applicable law, whichever is longer.
Your Choices and Rights
You may request to access, correct, or delete your personal information by contacting us at contact@coreacademytraining.com. Depending on your location, you may have additional rights under applicable privacy laws. We will respond to verified requests as required by law.
Children’s Privacy
CORE Academy’s programs are designed for adult professionals. We do not knowingly collect personal information from children under 13. If CORE Academy delivers training in a school or youth program setting that includes minors, parental or guardian consent is required prior to the minor’s participation.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision. Material changes will be posted on this page.
Contact Us
Questions about this Privacy Policy can be directed to:
- The CORE Academy
- 358 S Franklin St, Wilkes-Barre, PA 18702
- contact@coreacademytraining.com
- (570) 301-3316